Last Updated: 15th October, 2025

Welcome to Zaffan
We are committed to ensuring that your fragrances, humra, incense, room sprays, and oil perfumes reach you quickly, safely, and in perfect condition. Please read our shipping policy carefully to understand our processes and timelines.

1. Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.
  
• Orders placed on weekends or public holidays will be processed on the next business day.
  
• You will receive a confirmation email once your order has been shipped, including tracking information if applicable.

2. Shipping Methods and Delivery Time

We offer reliable domestic and international shipping through trusted carriers.

Delivery timelines are estimates and may vary based on your location, weather conditions, or courier delays.

3. Shipping Rates

• Shipping costs are calculated at checkout based on your delivery address, order weight, and preferred shipping method.
  
• Free Shipping may apply for orders above a specified amount — check our promotions or homepage for current offers.
  

4. Packaging and Product Safety

• All items are securely packed to prevent leakage or breakage.
  
• Fragile items like oil perfumes and room sprays are cushioned with protective materials.
  
• We comply with all shipping regulations for transporting alcohol-based and oil-based fragrance products.

5. Order Tracking

• Once your order ships, you’ll receive a tracking number via email or SMS.
  
• You can track your order directly on our website or through the courier’s tracking portal.

6. Customs, Duties, and Taxes (For International Orders)

• International orders may be subject to customs duties, taxes, or import fees depending on the destination country’s regulations.
  
• These charges are the buyer’s responsibility and are not included in the product price or shipping cost.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay customs fees:

• We will contact you to arrange re-shipment (additional shipping fees may apply), or
  
• Issue a refund minus shipping costs.

• 8. Damaged or Missing Items

• If your order arrives damaged, leaking, or incomplete, please contact us within 48 hours of delivery at  hello@zaffan.ng with photos of the package and items.
  We will gladly replace the product or issue a refund after review.

• 9. Contact Us

• For any questions about shipping, please reach out to our support team:
  hello@zaffan.ng
  +234 8066722267
  zaffan.ng